Corporate Training

The Making of A Manager Course

The Making of A Manager Workshop is a practical, hands-on programme designed to help new and aspiring managers navigate the transition from individual contributor to effective leader. Across two days, participants will learn how to build trust, communicate with clarity, delegate effectively, and lead high-performing teams. Through real-world scenarios, coaching simulations, and proven frameworks like SBI, SMART, CLEAR, and GROW, this workshop equips managers with the tools to lead with confidence and impact.

Overview

Topics

Master the core skills to lead with confidence, build high-performing teams, and handle real-world management challenges with clarity and control.

CommunicationLeadership

What to Expect

This is not a lecture-style training.

Expect a highly interactive experience where you’ll practice real managerial situations—from giving feedback and delegating tasks to coaching team members and resolving conflicts. You’ll work through real challenges, receive feedback, and leave with practical tools you can apply immediately in your role.

What's Included

2-day in-person workshop

HRDC claimable

Hands-on coaching simulations & real-world case studies

Proven management frameworks (SMART, SBI, GROW, CLEAR)

Actionable steps you can apply immediately at work

Certificate of completion

Course Information

Duration

2 Days

Topics

8 Lessons

Instructor

Michelle Iking

Language

Course curriculum

Lesson 1: The Shift to Becoming a Manager

Identify personal insecurities and overcompensation patterns

Clarify new responsibilities and expectations as a manager

Understand the mindset shift from individual contributor to leader

Lesson 2: Building Trust & Credibility

Recognise and overcome common trust-building challenges

Learn behaviours that build trust with your team

Master the ABCD of trust: Ability, Believability, Care, Dependability

Lesson 3: Goal Setting & Alignment

Avoid common pitfalls in poorly designed KPIs

Align team goals with wider business objectives

Set clear, outcome-driven goals using SMART principles

Lesson 4: The Art of Delegation

Communicate expectations clearly to empower your team

Identify what tasks to delegate

Understand why delegation is critical for growth and efficiency

Lesson 5: Effective Feedback & Coaching

Build confidence in having difficult conversations

Turn feedback into growth opportunities

Deliver constructive feedback using the SBI framework

Lesson 6: Coaching with the GROW Model

Practice real-life coaching scenarios with actionable feedback

Structure meaningful coaching conversations

Apply the GROW framework (Goal, Reality, Options, Will)

Lesson 7: Resolving Conflicts & Building Team Harmony

Foster a healthy, collaborative team environment

Identify common conflict triggers within teams

Navigate workplace conflicts using the CLEAR framework

Lesson 8: Integration & Action Planning

Build a clear, personalised action plan moving forward

Use the WOOP method to tackle real managerial challenges

Consolidate key learnings into practical actions

Get to know your instructor

Michelle Iking

Leadership Facilitator & Vocational Coach

Michelle Ann Iking is an expert in leadership development with decades of real-world experience as a Talent Management leader and Head of HR. As the founder of Clarion Quest Consulting, Michelle has successfully coached and facilitated workshops for established organisations like Citi, The Obama Foundation and Colgate-Palmolive, blending cutting-edge tools like phototherapy and metaphoric cards with her deep knowledge of leadership frameworks. She specialises in helping first-time managers transition smoothly into leadership roles, empowering them to navigate challenges, build high-performing teams, and lead with confidence.

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Hear from our students

“The workshop was highly relevant and practical, with a strong balance between theory and hands-on application. The trainer was knowledgeable, engaging, and able to explain concepts clearly, making the sessions easy to follow and apply. Overall, it was a valuable experience that I can confidently recommend to others.”

Mohamad Azwar Ismail

Petrofac

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