Calvin has a Bachelor’s in Business and Management and two years of hands-on experience in blockchain and Web3. He’s the go-to problem solver for tricky customer issues that frontline teams can’t crack, especially in trading and Web3.

Day-to-day, Calvin identifies client challenges, figures out the best solutions, and ensures problems are addressed quickly. He also manages escalations from senior management and account teams, staying connected through various communication channels.

With a knack for handling complex issues and technical troubleshooting, Calvin works closely with cross-functional teams to ensure smooth resolutions for both individual users and big-name clients.