Content CreationDigital Marketing

All Things Customer Relationship Management (CRM)

11 Series

Discover the world of Customer Relationship Management (CRM) with Nikita as she makes it easy and exciting! Learn the basics, bust common myths, and discover how to use CRM to boost your business.

Inside this series

Discover the world of Customer Relationship Management (CRM) with Nikita as she makes it easy and exciting! Learn the basics, bust common myths, and discover how to use CRM to boost your business.

The Basics: CRM

Debunking CRM Myths

Boost your Business with CRM

Mapping Customer Journeys

Dive into Data: Kickstart your CRM

Segment Data by Behaviour

Gettin’ Personal to Fulfill Customer Journey

Key Metrics for CRM Success

CRM Tools & Tech

Unlocking CRM Wins with Key Metrics

Get to know your instructor

Nikita Wong

Lead Gen, CRM & Marketing Automation Specialist at OpenMinds

Nikita is the Account Manager at OpenMinds, Leading CRM & Marketing Automations with Constant Contact. She has managed clients from across Malaysia, Singapore and Hong Kong, assisting them achieve great heights and efficiency through Marketing Automation. Her clients have seen over 50% improvement in email engagement rate and 85% increase in team productivity.

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